Terms of Service

1. Legal entity and trading name

GraceRock AI is the trading name used by GraceRock Global LLC, a New Mexico limited liability company in the United States.

Unless a written proposal, order form or service agreement expressly states otherwise, services purchased from GraceRock AI are contracted with GraceRock Global LLC, a New Mexico limited liability company in the United States.

2. Scope of services

GraceRock AI may provide AI automation, CRM and workflow implementation, customer service AI, conversion tracking, analytics, digital marketing, advertising management, consulting and related services. The exact services, deliverables, assumptions and dependencies are defined in the applicable written proposal or service agreement.

3. Quotations, proposals and service orders

A quotation or proposal is an invitation to contract and remains subject to its stated validity period, assumptions and exclusions. A proposal may describe fees, scope, milestones, client responsibilities, third-party costs and any recurring services. A service order or other written acceptance may incorporate the proposal by reference.

4. Contract formation

A contract is formed when the parties accept a written proposal, order form, statement of work or service agreement, or when GraceRock confirms an order in writing. Beginning work after written acceptance may also confirm the agreed scope. If documents conflict, the document with the later and more specific agreement controls for that engagement.

These website terms provide general terms for GraceRock AI services. A signed proposal, order form, statement of work or service agreement may contain additional or different terms and will take precedence for that engagement where expressly stated.

5. Payment terms and billing currencies

Fees, deposits, invoicing dates, payment deadlines and billing currencies are set out in the applicable proposal or agreement. Prices may be quoted or invoiced in currencies appropriate to the client and agreed proposal, including South African rand. Payment processing may be provided through Stripe or other approved payment providers. The merchant and contracting entity remains GraceRock Global LLC unless the applicable written agreement expressly states otherwise.

Unless the applicable agreement states otherwise, the client is responsible for paying invoices and approved expenses by the stated due date. The client is also responsible for providing accurate billing information and notifying GraceRock of a material billing issue promptly.

6. Recurring billing, where specifically authorised

Recurring billing applies only when it is specifically authorised in a written proposal, order form or service agreement. The agreement should identify the recurring service, billing interval, currency, renewal or notice terms and cancellation process. A recurring charge does not change the identity of GraceRock Global LLC as merchant and contracting entity.

7. Taxes and third-party costs

Fees may exclude taxes unless the applicable proposal says otherwise. The client is responsible for taxes, duties, bank charges and other amounts that the client is legally required to pay. Third-party platform, advertising, software, hosting, messaging and other external costs are the client's responsibility when identified in the proposal or approved by the client.

8. Service commencement and client dependencies

Work begins according to the agreed schedule after any required acceptance, deposit, access, information or approvals are available. Delivery dates may depend on client decisions, content, data, system access, third-party platforms, regulatory requirements and other dependencies. GraceRock may pause or replan work where a dependency is unavailable and will communicate material changes where reasonably possible.

9. Acceptable use

The client must use the website and services lawfully and must not:

• violate applicable law, regulation, platform rules or third-party rights;
• provide data or instructions that the client is not authorised to provide;
• attempt unauthorised access, interfere with systems or introduce malicious code;
• use automation for unlawful discrimination, fraud, harassment, deception or unsafe activity; or
• use deliverables to make a decision that requires human, professional or regulatory judgment without appropriate review.

10. Intellectual property

Each party retains ownership of its pre-existing materials, data, tools, systems, trademarks and know-how. Subject to payment of applicable fees, the client receives the rights to use client-specific deliverables described in the applicable agreement. GraceRock retains its reusable methods, templates, software, configurations, general knowledge and improvements unless the written agreement expressly transfers additional rights.

The client is responsible for ensuring that it has the rights and permissions needed for content, data, software, advertising accounts and other materials supplied to GraceRock.

11. Confidentiality

Each party must protect non-public information received from the other party and use it only for the engagement. This obligation does not apply to information that is public without breach, already known lawfully, independently developed or required to be disclosed by law. A party may share confidential information with its personnel, advisers and authorised service providers who need it and are subject to appropriate confidentiality obligations.

12. Client data and privacy

GraceRock processes personal information as described in its Privacy Policy and any applicable data processing agreement. The client remains responsible for providing appropriate notices, obtaining permissions and giving lawful instructions for personal information that it supplies or asks GraceRock to process.

The client must not provide sensitive information unless the service scope and written agreement expressly support that processing and the parties have agreed appropriate safeguards.

13. Third-party platforms and service providers

Services may depend on third-party platforms, advertising networks, hosting providers, communications providers, APIs or other service providers. Their availability, rules, pricing, security and functionality are outside GraceRock's control. GraceRock may use authorised operating partners and service providers to deliver parts of its services.

GraceRock may use authorised operating partners and service providers to deliver parts of its services. Digital 4 Jesus provides South African digital marketing, implementation and operational services under the GraceRock partnership structure. The involvement of an operating partner does not change the identity of GraceRock Global LLC as the contracting and payment entity unless a written agreement expressly states otherwise.

14. Service availability

GraceRock will use reasonable commercial efforts to provide the agreed services, but does not promise uninterrupted, error-free or continuously available service. Planned maintenance, platform changes, outages, security events, client dependencies and events beyond reasonable control may affect availability.

15. No guaranteed advertising or commercial outcomes

GraceRock does not guarantee advertising approval, traffic, leads, conversions, revenue, cost reductions, return on advertising spend, employment outcomes, compliance outcomes or any other commercial result unless a written agreement expressly provides a specific commitment. Results vary according to the client's systems, data quality, implementation scope, budget, market conditions, competition, platform behaviour and operational adoption.

16. Cancellation and termination

Cancellation and termination rights, notice periods, suspension rights and the effect of termination are governed by the applicable proposal or service agreement. If no specific term applies, either party may request termination on reasonable written notice, subject to payment for work performed, committed costs and any non-cancellable obligations. GraceRock may suspend services for non-payment, unlawful use, material security risk or a material breach after reasonable notice where practical.

17. Refund policy

The Refund and Cancellation Policy describes the general approach for customised, proposal-based services. A signed proposal, order form, statement of work or service agreement takes precedence over that general policy for the relevant engagement.

18. Limitation of liability

To the maximum extent permitted by applicable law, GraceRock is not liable for indirect, incidental, special, consequential or loss-of-profit damages arising from an engagement. GraceRock's aggregate liability for a claim relating to an engagement is limited to the fees paid for that engagement during the period stated in the applicable agreement, or, if no period is stated, the fees paid during the six months before the event giving rise to the claim. Nothing in these terms excludes liability that cannot lawfully be excluded or limited.

19. Dispute resolution and governing law

The parties will first try in good faith to resolve a dispute through written notice and discussion. Unless a signed agreement states a different process, these terms are governed by the laws applicable in the State of New Mexico, United States, without regard to conflict-of-law rules. A court with appropriate jurisdiction in New Mexico may hear a dispute that the parties do not resolve, subject to any mandatory rights or rules that apply to the client or transaction.

20. International service delivery

GraceRock provides services internationally, including to South African clients. Digital 4 Jesus is GraceRock's South African digital marketing, implementation and operational partner. International delivery may involve cross-border data processing, different currencies, local client dependencies and third-party providers. The client remains responsible for obtaining local advice where its business, data or industry requires it.

21. Contact information

Questions about these Terms should be sent to: